Frequently Asked Questions

fixedFPN is a premium VPN service that provides dedicated static IP addresses from multiple global locations. Unlike traditional VPNs that assign dynamic IPs, we offer fixed IP addresses that remain consistent across all your connections.

When you connect to fixedFPN, your internet traffic is encrypted and routed through our secure servers using your dedicated static IP. This provides enhanced privacy, security, and reliability for your online activities.

fixedFPN specializes in providing dedicated static IP addresses, whereas most VPNs only offer shared dynamic IPs. Key differences include:

• Dedicated IPs: Your IP address is exclusively yours and does not change
• Better Reputation: Static IPs are not shared, so you will not be blocked due to others activities
• Business-Friendly: Perfect for accessing corporate resources, managing servers, and remote work
• Global Locations: Choose from 45+ locations worldwide
• Multiple Protocols: Support for WireGuard, OpenVPN, and IKEv2

Yes! fixedFPN is compatible with all major platforms including:

• iOS (iPhone and iPad) - via native WireGuard/OpenVPN apps
• Android - full native support
• Windows - desktop client available
• macOS - native support
• Linux - command-line and GUI options
• Routers - for network-wide protection

Setup guides for each platform are available in your dashboard after subscribing.

The number of simultaneous connections depends on your plan:

• Starter Plan: Up to 3 devices
• Professional Plan: Up to 5 devices
• Enterprise Plan: Up to 15 devices
• Custom Plans: Unlimited based on your requirements

Each static IP can be assigned to one device at a time, but you can easily reassign IPs through your dashboard.

A static IP address is a fixed IP that never changes, unlike dynamic IPs that change with each connection. You need a static IP for:

• Remote Access: Consistent access to servers, databases, or corporate networks
• Gaming Servers: Host multiplayer games without changing IP addresses
• Whitelisting: Essential for accessing IP-restricted services
• Better Reputation: Avoid being flagged as suspicious by websites
• Professional Use: Required for many business applications and services
• Avoid CAPTCHAs: Static IPs are less likely to trigger verification checks

Yes! You can rotate your static IP locations once every 30 days at no additional charge. To change your IP location:

1. Log into your fixedFPN dashboard
2. Navigate to My IPs section
3. Select the IP you want to change
4. Click Rotate IP and choose a new location
5. Confirm the change (takes effect within 5 minutes)

For more frequent rotations or immediate changes, contact our support team.

The number of static IPs depends on your subscription plan:

• Starter Plan: 1 static IP
• Professional Plan: 3 static IPs
• Enterprise Gold Plan: 5 static IPs
• Enterprise Platinum Plan: 10 static IPs

Need more IPs? Contact our sales team for custom enterprise plans with up to 100+ static IPs.

No, absolutely not! All static IPs provided by fixedFPN are dedicated exclusively to your account. This means:

• Your IP is never shared with other users
• You will not be affected by others activities
• Better reputation scores with online services
• Reduced risk of being blacklisted or blocked
• Consistent performance and reliability

We support three major VPN protocols:

• WireGuard: Modern, fast, and secure (recommended for most users)
• OpenVPN: Industry standard, highly reliable and compatible
• IKEv2/IPSec: Excellent for mobile devices and unstable connections

You can switch between protocols at any time through your dashboard settings.

Our servers feature high-speed 10 Gbps connections for optimal performance. Bandwidth limits vary by plan:

• Starter Plan: 100 GB/month
• Professional Plan: 200 GB/month
• Enterprise Plans: 500 GB - 2 TB/month
• Custom Plans: Unlimited bandwidth available

We do not throttle connections and you will experience near-native speeds on most connections.

Currently, we provide IPv4 static addresses as standard. IPv6 support is available in select locations for Enterprise plans. Contact our technical team if you require IPv6 connectivity for your use case.

Yes! Port forwarding is available on all Professional and Enterprise plans. You can configure port forwarding rules through your dashboard for:

• Game servers
• Web servers
• Remote desktop connections
• Custom applications

Starter plans have limited port forwarding capabilities. Upgrade to Professional or higher for full control.

We accept the following payment methods:

• Credit Cards (Visa, Mastercard, American Express)
• Debit Cards
• PayPal
• Cryptocurrency (Bitcoin, Ethereum, USDT)
• Bank Transfer (for annual Enterprise plans)

All payments are processed securely through encrypted payment gateways.

No setup fees! The price you see is exactly what you pay. There are no hidden costs, activation fees, or surprise charges. Your subscription includes:

• All static IP addresses for your plan
• Full bandwidth allocation
• 24/7 customer support
• Free IP rotation (once per 30 days)
• Access to all server locations

Yes! We offer a 7-day money-back guarantee for all new subscriptions. If you are not satisfied with our service within the first 7 days, contact our support team for a full refund-no questions asked.

Note: Refunds only apply to first-time subscriptions. Renewals and add-on purchases are non-refundable.

Absolutely! You can upgrade or downgrade your plan at any time:

• Upgrades: Take effect immediately with prorated billing
• Downgrades: Take effect at the end of your current billing cycle

To change your plan, go to Dashboard -> Billing -> Change Plan.

No! We operate under a strict Zero-Logs Policy. We do NOT log, track, or store:

• Your browsing history
• Connection timestamps
• DNS queries
• Traffic data
• IP addresses used while connected

The only information we maintain is your account email and payment details for billing purposes.

We use military-grade encryption protocols:

• WireGuard: ChaCha20 encryption with Poly1305 authentication
• OpenVPN: AES-256-GCM encryption
• IKEv2: AES-256 encryption with SHA-384 hashing

All connections use perfect forward secrecy (PFS) to ensure maximum security.

Yes! Our kill switch feature automatically blocks all internet traffic if your VPN connection drops unexpectedly. This prevents your real IP address from being exposed.

The kill switch is enabled by default but can be configured through your connection settings if needed.

Yes, P2P traffic and torrenting are allowed on all our servers. However, we strongly encourage you to:

• Only download/share legal content
• Respect copyright laws in your jurisdiction
• Use the kill switch feature for maximum protection
• Choose servers optimized for P2P (marked in the locations list)

Users violating copyright laws will have their accounts terminated immediately.

If you are experiencing slow speeds, try these troubleshooting steps:

1. Switch to a server closer to your physical location
2. Try WireGuard protocol (fastest option)
3. Test your connection without the VPN to verify your base speed
4. Restart your device and VPN application
5. Check if your bandwidth limit has been reached
6. Disable other VPNs or proxy services running simultaneously

Still having issues? Contact our support team for advanced diagnostics.

Common connection issues and solutions:

• Firewall blocking: Allow VPN traffic through your firewall
• Antivirus interference: Whitelist fixedFPN in your security software
• Outdated app: Update to the latest version
• Wrong credentials: Verify your username and password
• Server maintenance: Try a different server location
• ISP blocking: Try switching to a different protocol

If none of these work, reach out to support@fixedFPN.online with your error logs.

Our support team is available 24/7 through multiple channels:

• Email: support@fixedFPN.online (response within 24 hours)
• Live Chat: Available in your dashboard (instant response)
• Support Ticket: Submit through dashboard for technical issues
• Knowledge Base: Self-service guides and tutorials

Enterprise customers have access to priority support with dedicated account managers.